DAMAGED MERCHANDISE AND CAGE SHIPMENTS: Damages should be reported within 24 hours of receipt if possible. CAGE SHIPMENTS NEED to be inspected at time of delivery, BE ADVISED: Trucking companies will give you a paper to sign and lead you to believe that you are accepting the delivery but what you are actually signing is that the shipment is in perfect condition!! So please don?t sign that the carton is in good condition, if it is not. Even if someone else is accepting your shipment, this needs to be paid attention to. Freight companies do not want to wait while you open cartons, so instead make a comment on the paper that they ask you to sign, that you will be inspecting for possible damage to your shipment. If damage IS NOT signed for at time of delivery, YOU will need to put your own claim in with the trucking company. If damage is signed for, we will take care of any claim work that might be necessary and get you any replacements pieces as soon as we can.

NOTE: For your information, the cages will break down into smaller units when necessary to either load into a vehicle or carry into your home. The very largest size cages (the Maui and the Grand Caymen) do have individual pieces that are still very heavy and quite large.

BUSINESS DELIVERY: This is the least expensive delivery that will give you the most savings. This must be an actual place of business, not a home-based business. A WORD OF CAUTION: Keep in mind that the shipment must be signed for upon receipt and you are signing that this package is in perfect delivered shape, not that it has been received. So if someone other then yourself does sign acceptance of the package, please keep this in mind, as this is still your responsibility (please see information above under damaged merchandise)

RESIDENTIAL CURBSIDE DELIVERY: (This adds $50 to your shipment.) If you prefer you can choose to have your cage shipped to your home residence, this option is available at an additional cost. Residential delivery is a curbside delivery only. Since we ship the cages on a pallet you will need to help the driver get the item off the truck. The carton can, of course, be removed from the pallet upon delivery to make this easy. The cage can also be removed from the carton and taken off the truck in parts as well. Please NOTE: In a few rare cases, remote areas might have an additional delivery charge added onto them. Although it is extremely rare, we will call you if this might apply to your delivery location.

RESIDENTIAL LIFT-GATE DELIVERY: (This adds $96 to your shipment.) This service is available as a curbside residential delivery but also offers a lift-gate service as an option to your delivery. Although we find that this is not usually necessary, as you can remove the cage from the pallet, open the box and take the cage out part by part, it is an available option.

RESIDENTIAL LIFT-GATE INSIDE DELIVERY: (This adds $138 to your shipment.) This is the most deluxe service available. If you choose this option, your cage will be delivered to your residence and inside your home. The cartons will not be opened for you, but will be set just inside your home by the front door.

Alaska, Hawaii, Puerto Rico and Canada: Because of the size of our cages, any cage shipped to these areas, will have to be on a case by case shipment. We will need your shipping information, and we will have to get a quote, which can take up to 3 days to receive from our shipping companies.